ALL SALES ARE FINAL! Due to the nature of consignment, we will not accept returns or exchanges for online or in-store purchases. Please keep in mind we do our best to thoroughly look at every item before putting it online. If there is a manufacturer issue with a NEW product, please contact us with your proof of purchase, within 14 business day of the date of purchase & we will assist you in finding a resolution.
All online orders are prepared for shipment after completed checkout. Please allow up to 2 business days for orders to be processed for shipping.
Orders are shipped using the selected method you as the customer chooses during checkout. Shipping cost is $10 CAD within North America, FREE for orders over $125.00 CAD.
For local orders we offer free in-store pick up and contactless pick up options.
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.
We collect user provided information. Information is collected through the use of web forms including, but not limited to, contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Loop Kids does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
To improve our products and services
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may contact you by email, phone, or mail
We will never sell your information